Refund policy

Last updated September 30, 2026

Every XYRO item is printed to order just for you, so we can't take back items because of a change of mind or a wrong size or colour choice. Please check the size chart on each product before ordering. If something is wrong with your order, we will make it right.

Damaged, defective or wrong items

If your item arrives damaged, misprinted, defective, or isn't what you ordered, email merch@xyroofficial.com within 30 days of delivery with your order number and clear photos of the problem and the label. We'll send a free replacement or a full refund to your original payment method, your choice. You won't need to send the item back unless we ask.

Lost or late parcels

If tracking shows no movement for 15 business days, or your parcel is marked delivered but you can't find it, contact us and we'll work with the carrier to replace or refund it. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost.

Cancellations

Orders go into production quickly. Email us as soon as possible: if production hasn't started we'll cancel and fully refund. Once printed, an order can't be cancelled.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days of approval, depending on your bank.

Your legal rights

This policy does not limit any right you have under consumer protection law, including Ontario's Consumer Protection Act, 2002 (for example, your right to cancel an internet purchase if goods aren't delivered within 30 days of the promised delivery date).